How to stand out from the crowd! What are you doing to stand out? It is said that Trust and Relationships are the best way to stand out, with action.
My question is “How many people who you have met, have called you or invited you out to a meeting or just for a meeting?”
How many people have reached out to you? and How many people have you reached out to?
What can you do to help someone else? I want to know how you are doing, what’s going on, what can I do to help you?
Why is it some people care more than others?
Some of us like, myself are more likely to reach out to show that we care. Others, could care less. Some have good intentions – just don’t quite make it. Or some have gotten scared of picking up the phone.
What’s your most single thing you do to wow a customer? Have your thought about what you could/can do? What are a couple of things you can do to “How to stand out from the crowd?”
Dawn Fitchett Fernandes says: Faith Graphix – Printing You Can Trust
To be truly successful, innovative business people must learn the art of Positively Outrageous Service -doing the unexpected unexpectedly and giving the customer more than he or she could hope for.
When a customer has an unexpected positive service experience, they can’t help but say, WOW! And, this is the best part…they are compelled to talk about it.
Here are some simple ways to WOW your customers:
☞ First, love what you do and your customer will feel your passion to serve them
☞ Always respond to questions or follow up where the job is in production, ‘never’ let an email go to the next day, even if you do not have an answer, let them know & what you will do to find the answer, keep in touch, also add personality to each response 😉
☞ Always offer a solution – put your feet in their shoes & find the best option.
☞ Do what you said you were going to do.
☞ Give them more than they expected.
☞ Express your gratitude!
Ken Marter says: Great Harvest Bread Co. Ashburn Virginia
We make sure the every customer is greeted within 5 seconds of walking in the door. We offer free slices of our products and you have to have the right people in place that understand what there jobs are; taking care of the customer.
When we do not have the bread selection they originally came in for, we recommend a comparable product, engage them in conversation to find out if they were looking for a sweet bread, savory bread or a sandwich bread. Ask what they are using it for and most people will walk out with a loaf.
Bruce Aleo says: DONE RIGHT LANDSCAPE
One thing I like to do for my wonderful and amazing customers is not just tell them how much I appreciate their business, but also show them how much I appreciate their business by giving back to them a token of my appreciation.
Some of the ways I do this is by asking them what’s their favorite restaurant in town and then I’ll buy them a gift card with a hand written thank you card that reads “Enjoy a dinner on us” or sometimes I’ll send them to a day spa for a mini vacation away from stress. I’ve even sent customers out on the Oddesy Dinner cruise in Boston which they absolutely loved. People don’t remember things, they remember moments, give them a moment they’ll cherish forever.
And your customer will keep coming back to you, as you demonstrated how much you cared for them. This is how to stand out from the crowd!
I hope after reading a couple of these ideas, you can come up with your own.
Until next month, be well.